I can honestly say that we have not encountered a situation where the solutions to the issues requiring resolution were contained within just one of the above. In many instances, it is all four!
Some of the projects of which I am most proud are:
Implementing Change
· Directed a project team to obtain direct authorisation for a lifetime mortgage provider from the FSA
· Analysed and directed the effective upgrade of a revised IT system for a residential investment management company.
· As part of a small executive team turned around a corporate loss of £4m pa into a profit of £0.5m in 12 months using excellent analytical and implementation skills
· Directed the design and introduction of a bespoke rental software package, reducing irreconcilable differences and resulting in the removal of a multi-year Grade 1 Management Letter issue
· Enhanced sales effectiveness resulting in a 50% improvement in lead times by identifying and introducing clear and consistent national best practices
· Redesigned processes and staff performance which significantly reduced delivery times and service complaints by 40%
· Turned around a poorly performing £15m housing development from 70% to 98% occupancy using effective communication and negotiating skills persuasively and tenaciously
· Re-designed processes resulting in significant savings in human resources
· Project managed the successful introduction of an extranet based new product
· Mentored staff to achieve increased skill levels and improved effectiveness in communication and time management
Business Targets
· Successfully balanced commercial imperative for income with empathy and understanding of customer needs resulting in excellent long term business relationships
· Forward planned and re-negotiated major public sector contracts by establishing rapport and professional relationships at all levels
· Whilst climbing a steep learning curve, analysed departmental weaknesses and, employing problem solving skills, produced cohesive reports recommending corrective actions
· Led and transformed a team’s performance by setting clear and challenging targets, installing measurement systems and providing structured feedback
· Managed an 8 month project collating and implementing a national corporate re-branding
· Successfully rescued a previously soured corporate relationship using good listening skills and commercial awareness resulting in securing £0.75m pa income.
· Demonstrated effective people skills by downsizing a department in an honest and fair manner resulting in positive feedback from remaining staff
· As a Business Mentor for the Prince’s Trust, enjoy motivating and assisting local small businesses towards success.
· As past Chairman of West Ham Round Table thoroughly enjoyed fundraising, community service and friendship
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